Terms of service

Terms of Service – TheVelvetKnot.co

OVERVIEW Welcome to TheVelvetKnot.co! The terms "we", "us" and "our" refer to TheVelvetKnot.co. We operate this website and store to provide you with curated, handcrafted candle collections and related products (the "Services"). TheVelvetKnot.co is powered by Shopify, which enables us to bring our services to you.

These Terms of Service ("Terms") govern your use of the Services, and incorporate our policies such as our Privacy Policy and Refund Policy. Please read these Terms carefully as they contain important legal information. By using or accessing our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. ACCESS AND ACCOUNT

By using the Services, you confirm you are at least the age of majority in your region and you consent to minors using the Services through your device. You may be asked to provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and all activity under your account.

2. OUR PRODUCTS

We strive for accuracy in all product listings. However, actual product colors may vary based on screen settings. All descriptions, designs, and prices are subject to change without notice. We reserve the right to limit quantities or discontinue any item at any time.

3. ORDERS

Orders placed are considered an offer to purchase and are subject to our acceptance. We reserve the right to cancel or modify any order before shipping. Payment must be processed and accepted before the order is confirmed.

Products may only be returned if they arrive damaged and the buyer provides a valid uncut opening video within 24 hours of delivery. Refer to our Refund Policy for full details.

4. PRICES AND BILLING

Prices are listed in INR (₹) unless stated otherwise and may change without notice. Taxes, shipping, and handling are additional. You agree to provide complete and accurate billing and payment information.

5. SHIPPING AND DELIVERY

Shipping timelines are estimates and not guaranteed. We are not liable for delays due to the carrier, customs, or external factors. Once a package is handed to the courier, all risk transfers to the customer.

6. INTELLECTUAL PROPERTY

All content on our site is the property of TheVelvetKnot.co or its licensors. You may not reuse, reproduce, or distribute any materials without prior written permission.

7. OPTIONAL TOOLS

Any third-party tools or apps provided are used at your own risk and discretion. We are not liable for issues arising from these external services.

8. THIRD-PARTY LINKS

We may include links to third-party websites. We do not endorse or take responsibility for their content or services. Please review their policies before engaging.

9. RELATIONSHIP WITH SHOPIFY

TheVelvetKnot.co is hosted on Shopify. However, all sales are made directly between you and TheVelvetKnot.co. Shopify is not responsible for our products or transactions.

10. PRIVACY POLICY

Your personal data is governed by our Privacy Policy. Because our platform is powered by Shopify, they may also collect and process your data.

11. FEEDBACK

By submitting any suggestions or reviews, you grant us the right to use and share that content. You agree not to post unlawful, misleading, or harmful content.

12. ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors or update product information at any time without prior notice. If such errors affect your order, we may cancel or revise it.

13. PROHIBITED USES

You may not use our Services for illegal purposes or to infringe on others' rights. Prohibited conduct includes spamming, impersonation, introducing viruses, or scraping our content.

14. TERMINATION

We reserve the right to suspend or terminate access to our Services without notice. Provisions that are intended to survive termination shall remain in effect.

15. DISCLAIMER OF WARRANTIES

We provide our Services "as is" without warranties of any kind. We are not liable for errors, interruptions, or your reliance on the content.

16. LIMITATION OF LIABILITY

To the extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising out of your use of the Services.

17. INDEMNIFICATION

You agree to indemnify and hold TheVelvetKnot.co and its affiliates harmless from any claims arising from your use of the Services or your breach of these Terms.

18. SEVERABILITY

If any provision of these Terms is found invalid, the remainder will continue in effect.

19. WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not constitute a waiver. These Terms constitute the full agreement between you and TheVelvetKnot.co.

20. ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without notice.

21. GOVERNING LAW

These Terms are governed by the laws of India, with jurisdiction in the courts located in [Insert City/State].

22. HEADINGS

Headings are for reference only and do not limit any section.

23. CHANGES TO TERMS OF SERVICE

We reserve the right to update or revise these Terms at any time. Continued use after changes are posted constitutes your acceptance.

24. CONTACT INFORMATION

Questions about the Terms of Service should be directed to:

The Velvet Knot Co.
📧 nehajbhatia23@gmail.com
📍 1659/34, NAIWALA, KAROL BAGH, NEW DELHI-110005
📞 +91 9211727294
💼 GSTIN:07AKUPB9341D1Z3